Troubleshooting Your NanoFoamer GEN-2: A Step-by-Step Guide

If you're experiencing issues with your NanoFoamer GEN-2, such as high-pitched sounds, sudden frothing problems, loud noise, or insufficient heat, you're not alone. These issues often stem from magnetism or the impeller getting misaligned. Here's a comprehensive guide to help you resolve these problems.

Common Issues and Solutions

1. High-Pitched Sounds and Sudden Frothing Problems

These issues are typically caused by a spinout, where the impeller or magnetic NanoScreen loses grip with the magnets in the base. To fix this, follow these steps:

• Check the impeller or NanoScreen for any visible damage. If they appear fine, proceed to the next step.

• Adjust the lid’s knob to ensure proper alignment. This knob is crucial for addressing spinout issues.

2. Loud Noise

Loud noises can also be a result of misalignment. Adjusting the knob on the lid can help reduce noise by ensuring the shaft is properly aligned.

3. Not Hot Enough

If your NanoFoamer isn't heating enough, ensure that the magnetic connection is intact. Adjusting the shaft length can help maintain the necessary connection for optimal performance.

Adjusting the Knob

The knob on the lid can be adjusted up to 6 clicks. If you experience spinout, switch the knob in the direction that lowers the shaft. Here's how:

• Hold the shaft as shown in the image below, then twist the knob forward (clockwise) to lower the shaft.

• Ensure you can see the same line indicator on the shaft as shown in the image when you twist the knob on top of the lid.

This adjustment will make the shaft longer, allowing the magnetic NanoScreen to reach the bottom of the jug and maintain the magnetic connection that controls the motor speed.

By following these steps, you should be able to resolve most common issues with your NanoFoamer GEN-2. If problems persist, consider reaching out to customer support for further assistance.