US & Canada
All US and Canada orders ship from Los Angeles the day after the order has been placed (excluding weekends).

US orders
Standard ship via DHL e-commerce or USPS and take 2 to 5 days to arrive, some ship by UPS ground.
Expedited 2 day typically ship via UPS but may use other carriers depending on the location.

Canadian orders ship by DHL e-commerce and take 4 to 10 days to arrive.

Tracking links: DHL eCommerce, Parcel App, USPS, UPS

International orders
All international orders ship within two days of being placed from Singapore (excluding weekend) using either of the shipping methods below.

DHL eCommerce is an eCommerce service that starts with DHL to your country and is delivered by the local postal service for the last mile delivery. This service is also dependent on the quality of the postal service in the receiving country. DHL eCommerce takes 10-20 days to most countries. Note that DHL eCommerce cannot change a delivery address once the package has been shipped.

DHL Parcel Direct is an eCommerce service from DHL that estimated takes 6-8 days for delivery to Australia, 4-6 days to the UK & 5-8 days to Europe.

DHL Express is fast, reliable and recommended if the shipping fee is affordable. Express is the best option for most countries in Asia since we ship from Singapore.

Singpost Registered Mail is only available for small items that fit in a mailbox. The service is generally reliable but dependent on the quality of the postal service in the receiving country. Estimated transit times:
Australia (7 - 14 Days)
Brunei Darussalam (7 - 14 Days)
Canada (10 - 20 Days)
China, People's Republic of (6 - 12 Days)
France (8 - 16 Days)
Germany (7 - 14 Days)
Hong Kong (5 - 10 Days)
India (10 - 16 Days)
Indonesia (9 - 18 Days)
Italy (8 - 16 Days)
Japan (4 - 9 Days)
Malaysia (5 - 10 Days)
Netherlands (7 - 14 Days)
New Zealand (8 - 16 Days)
Philippines (9 - 18 Days)
South Africa (16 - 24 Days)
Sweden (8 - 16 Days)
Switzerland (8 - 14 Days)
Taiwan (4 - 9 Days)
Thailand (5 - 9 Days)
United Arab Emirates (5 - 11 Days)
United Kingdom (5 - 10 Days)
United States of America (8 - 16 Days)
Vietnam (8 - 16 Days
Other Destinations in Asia and Territories in the Pacific (9 - 18 Days)
Other Destinations in the Middle East, Africa, Europe and America (16 - 24 Days)
Transit times

NinjaVan is used for
Singapore (1-3 Days)
West Malaysia (3-7 Days)
East Malaysia (5-15 Days)
Indonesia (Jakarta 3-7 Days, Rest of country 5-10 Days)

Tracking links: DHL eCommerce, DHL Express, NinjaVan, Parcel App tracks all services.

Import duties
Sales on are sold and/or shipped from Singapore or the United States and don't include any import duties and taxes in foreign countries with the exception of the UK where we collect 20% VAT on sales since 2021.
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