• Warranty & Returns

  Warranty We offer a one year warranty against manufacturer defects. We replace defective products at no cost, or provide replacement components if there is partial damage that needs replacing. If you believe you have an issue with your product, please start by sending us a quick video to hello@subminimal.com so we can troubleshoot. Returns Should you change your mind about your purchase, you may return products within 30 days for a full refund on the purchase price of the product. NotePopular

• Shipping

  US & Canada orders We ship from California Orders placed by 12:00 ship the same day (excluding weekends). Tracking numbers are sent by email after shipping. Standard ship via USPS, DHL e-commerce, or UPS and take 3 - 6 days. Expedited 2 day typically ship via UPS but may use other carriers depending on the location and take 1 - 2 days to arrive. Canadian Standard orders ship via DHL e-commerce and take 5 - 14 days to arrive. ShipAid (/en/article/shipaid-package-prSome readers

• About IR Thermometers

  Good to Know About the Thermometer There are a few things to note about how IR thermometers work in General. We put a quick "good to know" section on our website here and this Thermo Blog article also makes a great read.Few readers

• EU & UK VAT

  We are IOSS registered and ship from Singapore. The following rules apply:Few readers

• ShipAid Package Protection

  ShipAid Package Protection ShipAid protects agains lost, missing, damaged and stolen packages and is offered as an opt-in add on to all customers. If you purchased package protection and wish to file a claim, please do so here: https://claims.shipaid.com/ If a chargeback or other claim is placed on the same order, the ShipAid Policy will be forfeited or put on hold until the resolution of the chargeback. ShipAid PolicyFew readers

• Change of address

  Order Processing Speed Your order is shipped from a 3rd party warehouse in California (US & CA orders) and Singapore (to all other countries). Our 3PLs are FAST and may pick, pack & ship the order within hours of you placing it. This is the desired result service everybody wants, but if you made an error on the address, this can quickly become a problem as we will have very little time to catch it before it ships. Contacting Customer Service Let us know immediately if you areFew readers

• Replacing the needles on the Flick

  Steps to replace the needles on the Flick: Press the button for the needs to be OUT (this is important) Hold the Flick vertically so the needled don't go back in Unscrew the front cap using the provided allen key. Once open, remove the small screw in the center of the needles and replace them. Screw the cap back on with the needles OUT  It is important to open and close the Flick with the needles out to prevent them from getting twisted inside while when the cap turns. youtube CFew readers

• Replacing the batteries on the thermometer

  To replace the batteries on our thermometer, pull the tiny toggle outward and then slide open the housing.Few readers

• Flick bent needles on arrival

  The Flick ships with pre-installed needles on the magnetic internal slider, so a heavy vertical impact could - in rare instances - release the magnets, resulting in the needles buckling. We understand this can happen and have therefore compensated for this by increasing the number of spare needles provided in the box. If you receive a unit with buckled needles, please switch them out with the free spares provided. -Replacing the needles on the Flick (/en/article/replacing-the-needles-on-thFew readers