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Warranty & Returns
Warranty We offer a one year warranty against manufacturer defects. We replace defective products at no cost, or provide replacement components if there is partial damage that needs replacing. If you believe you have an issue with your product, please start by sending us a quick video to hello@subminimal.com so we can troubleshoot. Returns Should you change your mind about your purchase, you may return products within 30 days for a full refund on the purchase price of the product. Note
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Shipping
US & Canada orders We ship from Los Angeles the day after the order has been placed (excluding weekends). Standard ship via DHL e-commerce, USPS or UPS and take 3 - 7 days to arrive. Expedited 2 day typically ship via UPS but may use other carriers depending on the location and take 1 - 2 days to arrive. Canadian Standard orders ship via DHL e-commerce and take 7 - 14 days to arrive. International orders We ship from Singapore. We can typically ship the same or ne
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About IR Thermometers
Good to Know About the Thermometer There are a few things to note about how IR thermometers work in General. We put a quick "good to know" section on our website here and this Thermo Blog article also makes a great read.
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EU & UK VAT
We are IOSS registered and ship from Singapore. The following rules apply:
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ShipAid Package Protection
ShipAid Package Protection ShipAid protects agains lost, missing, damaged and stolen packages and is offered as an opt-in add on to all customers. If you purchased package protection and wish to file a claim, please do so here: https://claims.shipaid.com/ ShipAid Policy
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