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Warranty & Returns
Warranty We replace defective products at no cost, or provide replacement components if there is partial damage that needs replacing. If you believe you have an issue with your product, please start by sending us a quick video to hello@subminimal.com so we can troubleshoot. Returns Should you change your mind about your purchase, you may return products within 30 days for a full refund on the purchase price of the product. Note that we don't refund any shipping charges. Please contact
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Shipping
US & Canada All US and Canada orders ship from Los Angeles the day after the order has been placed (excluding weekends). US orders Standard ship via DHL e-commerce, USPS or UPS and take 3 - 7 days to arrive. Expedited 2 day typically ship via UPS but may use other carriers depending on the location and take 1 - 2 days to arrive. Canadian orders Standard ship via DHL e-commerce and take 7 - 14 days to arrive.
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About IR Thermometers
Good to Know About the Thermometer There are a few things to note about how IR thermometers work in General. We put a quick "good to know" section on our website here and this Thermo Blog article also makes a great read.
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Route Package Protection
We offer Route package protection as an add-on to all customers for you peace of mind with your shipment. Route protects against lost, missing, damaged and stolen packages. You may read all the details about their policy or file a claim here.
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