Change of Address

We understand that sometimes mistakes happen, and you might need to change the delivery address for your order. At Subminimal, we strive to make this process as smooth as possible, but there are a few things you should know to help us help you!

Order Processing Speed

Our orders are shipped from third-party warehouses located in California for US and Canadian orders, Netherlands for EU/UK countries and from Singapore for all other countries. Our logistics partners are incredibly efficient, often picking, packing, and shipping orders within hours. While this speed is fantastic for getting your order to you quickly, it does mean that any address changes need to be made as soon as possible.

Contacting Customer Service

If you notice an error in your shipping address, please contact us immediately. We will do our best to hold the order and correct the address before it is picked and packed. However, due to the fast processing times and time zone differences (we operate on Singapore time Monday-Friday 9am-6pm), we cannot guarantee that changes can be made in time. We appreciate your understanding and encourage you to double-check your address before finalizing your order.

What to Do if the Package Has Already Shipped?

US Orders

• UPS: You can change the delivery address directly via the tracking page on the UPS website.

• Other Carriers: Unfortunately, no changes can be made once the package is in transit.

Orders Shipped from Singapore

• Singpost & Asendia: These postal services do not accept address change requests once the package is in transit. The ability to change the address depends on the postal services in your country, so it's best to check with them early.

• DHL Express: Contact us, and we will attempt to update the delivery address for you. Reach out to us at hello@subminimal.com.

Netherlands

• Postal services in EU/UK mostly do not accept address change requests once the package is in transit. The ability to change the address depends on the postal services in your country, so it's best to check with them early.