Question 1

Shipping

Accepted Answer

US & Canada

All US and Canada orders ship from Los Angeles the day after the order has been placed (excluding weekends).

US orders ship via DHL e-commerce or USPS and take 2 to 5 days to arrive, some ship by UPS ground.

Canadian orders ship by DHL e-commerce and take 4 to 10 days to arrive.

| Tracking links: DHL eCommerce, Parcel App, USPS, UPS

International orders

All international orders ship within two days of being placed from Singapore (excluding weekend) using either of the shipping methods below.

** DHL eCommerce** is a service that starts with DHL to your country and is delivered by the local postal service for the last mile delivery. This service is also dependent on the quality of the postal service in the receiving country. DHL eCommerce takes 10-30 days to most countries. Note that DHL eCommerce cannot change a delivery address once the package has been shipped. for more details.

DHL Express is fast, reliable and recommended if the shipping fee is affordable. Express is the best option for most countries in Asia since we ship from Singapore.

Singpost Registered Mail is only available for small items that fit in a mailbox. Delivery times vary. The service is generally reliable but dependent on the quality of the postal service in the receiving country.

**Ninja

Question 2

DHL eCommerce Shipping delays

Accepted Answer

DHL eCommerce is experiencing delays to some countries

We are seeing quite a few shipments where the tracking says it is still in Singapore. Rest assured, we are in touch with DHL on a daily basis and push to resolve the shipping delays as best we can.

We have noticed that the packages often depart in groups to certain countries. Like all the Hong Kong orders were stuck for two weeks and suddenly they are all arrived in HK on the same day. The exact same thing happened with the Netherlands.

Additionally, when trying to make a large shipment from HK to SG DHL confirmed the following: We are experiencing major backlogs recently so please bear with us.

Our understanding is that DHL is struggling to find adequate cargo space in the flights to certain regions and the packages are therefore just waiting to depart.

It is frustrating for everyone involved but you have my assurance that I am talking to DHL and pushing them every single day about this,

Question 3

Warranty & Returns

Accepted Answer

Warranty

We replace defective products at no cost, or provide replacement components if there is partial damage that needs replacing. If you believe you have an issue with your product, please start by sending us a quick video to hello@subminimal.com so we can troubleshoot.

Returns

Should you change your mind about your purchase, you may return products within 30 days for a full refund on the purchase price of the product. Note that we don't refund any shipping charges. Please contact us first for an RMA and address for the return.

Question 4

Getting Started with NanoFoamer

Accepted Answer

Here are some links and info to help you get started.

Do

Q: Shipping

<h3 id="uscanada">US &amp; Canada</h3> All US and Canada orders ship from Los Angeles the day after the order has been placed (excluding weekends). US orders ship via DHL e-commerce or USPS and take 2 to 5 days to arrive, some ship by UPS ground. Canadian orders ship by DHL e-commerce and take 4 to 10 days to arrive. | Tracking links: <a href="https://ecommerceportal.dhl.com/track/">DHL eCommerce</a>, <a href="https://parcelsapp.com/">Parcel App</a>, <a href="https://tools.usps.com/go/TrackConfirmAction?">USPS</a>, <a href="https://www.ups.com/track?loc=en_US&requester=ST/">UPS</a> <h3 id="internationalorders">International orders</h3> All international orders ship within two days of being placed from Singapore (excluding weekend) using either of the shipping methods below. ** DHL eCommerce** is a service that starts with DHL to your country and is delivered by the local postal service for the last mile delivery. This service is also dependent on the quality of the postal service in the receiving country. DHL eCommerce takes 10-30 days to most countries. Note that DHL eCommerce cannot change a delivery address once the package has been shipped. for more details. DHL Express is fast, reliable and recommended if the shipping fee is affordable. Express is the best option for most countries in Asia since we ship from Singapore. Singpost Registered Mail is only available for small items that fit in a mailbox. Delivery times vary. The service is generally reliable but dependent on the quality of the postal service in the receiving country. **Ninja

Make sure you have well charged batteries for best resuts
Slowly warm your milk to 55-65°C (130°F- 150°F) for optimum sweetness and the best texture.
Use a narrow jug and ensure you have at least 40mm (1.5”) depth in the milk.
Start with the fine NanoScreen if it’s your first time, it’s a little bit easier.
Keep a steady hand and make very tiny movements and observe the reaction of the milk.
Start in the middle to aerate the milk in just 3-10 seconds. Listen to the gushing sound which means big bubbles are created.
Very slowly move towards the edge of the jug, make sure the NanoScreen is deep inside the milk and not near the surface. Now you no longer hear the gushing sound. Over time, the milk gets quieter and quieter as it is all turned into microfoam. Hold this position for 15 or until you feel the microfoam is homogenous.
Find the perfect position to keep a silent vortex in the milk. This pulls all the surface bubbles down.
A couple of practice attempts and a steady hand is all it takes.

Don’t

Don’t use cold milk if trying to create microfoam for latte art, it will end up too thick.
Don’t overheat the milk, it will taste burned and can leave marks in your jug.
Don’t start with too little milk, it is more challenging as big bubbles can easily form
Don’t raise the impeller too high inside the milk
Don’t move the NanoFoamer aggressively around inside the milk as you risk creating b

Question 5

Registering for the Master Class

Accepted Answer

Start by registering

To access the master class, you must register here then head over the Master Class page and click the big green button. You must be logged in to gain access.

**Subminimal.com customers ** are pre-approved for the class. All you need to do is complete your account and choose the pull down that says you "purchased on subminimal.com"

Kickstarter backers have mostly all bee imported and pre-approved. Start by trying to reset your password using the same email address used on Kickstarter/CrowdOx.

Retail customers need to enter the 8 digit code on the top of the retail box when creating an account.

| If you already discarded the retail box and need access, make an account and select "purchased on subminimal.com" then get in touch by chat or hello@subminimal.com and we will activate your access to the class.

Question 6

Milk Alternatives

Accepted Answer

Do they work?

Yes. The NanoFoamer is perfectly capable of creating really nicely textured foam with milk alternatives like Almond Milk, Soy or Oat milk. However, these products don't have the same properties as cow's milk and so the outcomes may vary. We recommend using brands that develop "barista" style milk alternatives as they are designed to foam and hold their shape.

Tip: Go big first. Start with the fine screen to create a bigger microfoam and aerate for a longer period of time. If the foam is too thick, then scale back.

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