Question 1

Shipping

Accepted Answer

US & Canada

All US and Canada orders ship from Los Angeles the day after the order has been placed (excluding weekends).

US orders

Standard ship via DHL e-commerce or USPS and take 2 to 5 days to arrive, some ship by UPS ground.
Expedited 2 day typically ship via UPS but may use other carriers depending on the location.

Canadian orders ship by DHL e-commerce and take 4 to 10 days to arrive.

| Tracking links: DHL eCommerce, Parcel App, USPS, UPS

International orders

All international orders ship within two days of being placed from Singapore (excluding weekend) using either of the shipping methods below.

** DHL eCommerce** is an eCommerce service that starts with DHL to your country and is delivered by the local postal service for the last mile delivery. This service is also dependent on the quality of the postal service in the receiving country. DHL eCommerce takes 10-20 days to most countries. Note that DHL eCommerce cannot change a delivery address once the package has been shipped.

** DHL Parcel Direct** is an eCommerce service from DHL that estimated takes 6-8 days for delivery to Australia, 4-6 days to the UK & 5-8 days to Europe.

DHL Express is fast, reliable and recommended if the shipping fee is affordable. Express is the best option for most countries in A

Question 2

Warranty & Returns

Accepted Answer

Warranty

We replace defective products at no cost, or provide replacement components if there is partial damage that needs replacing. If you believe you have an issue with your product, please start by sending us a quick video to hello@subminimal.com so we can troubleshoot.

Returns

Should you change your mind about your purchase, you may return products within 30 days for a full refund on the purchase price of the product. Note that we don't refund any shipping charges. Please contact us first for an RMA and address for the return.

Question 3

Singpost Delivery Times

Accepted Answer

These are the estimated transit times when shipping with Singpost Registered Mail

### Estimated Delivery Time For Major Cities  (Working Days)

Australia (7 - 14 Days)
Brunei Darussalam (7 - 14 Days)
Canada (10 - 20 Days)
China, People's Republic of (6 - 12 Days)
France (8 - 16 Days)
Germany (7 - 14 Days)
Hong Kong (5 - 10 Days)
India (10 - 16 Days)
Indonesia (9 - 18 Days)
Italy (8 - 16 Days)
Japan (4 - 9 Days)
Malaysia (5 - 10 Days)
Netherlands (7 - 14 Days)
New Zealand (8 - 16 Days)
Philippines (9 - 18 Days)
South Africa (16 - 24 Days)
Sweden (8 - 16 Days)
Switzerland (8 - 14 Days)
Taiwan (4 - 9 Days)
Thailand (5 - 9 Days)
United Arab Emirates (5 - 11 Days)
United Kingdom (5 - 10 Days)
United States of America (8 - 16 Days)
Vietnam (8 - 16 Days
Other Destinations in Asia and Territories in the Pacific (9 - 18 Days)
Other Destinations in the Middle East, Africa, Europe and America (16 - 24 Days)

Question 4

Getting Started with NanoFoamer

Accepted Answer

Check out our new Quick Start Guide for tips, tricks, videos, and links.

Here are some links and info to help you get started.

Do

Make sure you have well charged batteries for best resuts
Slowly warm your milk to 55-65°C (130°F- 150°F) for optimum sweetness and the best texture.
Use a narrow jug and ensure you have at least 40mm (1.5”) depth in the milk.
Start with the fine NanoScreen if it’s your first time, it’s a little bit easier.
Keep a steady hand and make very tiny movements and observe the reaction of the milk.
Start in the middle to aerate the milk in just 3-10 seconds. Listen to the gushing sound which means big bubbles are created.
Very slowly move towards the edge of the jug, make sure the NanoScreen is deep inside the milk and not near the surface. Now you no longer hear the gushing sound. Over time, the milk gets quieter and quieter as it is all turned into microfoam. Hold this position for 15 or until you feel the microfoam is homogenous.
Find the perfect position to keep a silent vortex in the milk. This pulls all the surface bubbles down.
A couple of practice attempts and a steady hand is all it takes.

Don’t

Don’t use cold milk if trying to create microfoam for latte art, it will end up too thick.
Don’t overheat the milk, it will taste burned and can leave marks in your jug.
Don’t start with too little milk, it is more challenging as big bubbles can easily form
Don’t raise the impelle

Question 5

Registering for the Master Class

Accepted Answer

Start by registering

To access the master class, you must register here then head over the Master Class page and click the big green button. You must be logged in to gain access.

**Subminimal.com customers ** are pre-approved for the class. All you need to do is complete your account and choose the pull down that says you "purchased on subminimal.com"

Kickstarter backers have mostly all bee imported and pre-approved. Start by trying to reset your password using the same email address used on Kickstarter/CrowdOx.

Retail customers need to enter the 8 digit code on the top of the retail box when creating an account.

| If you already discarded the retail box and need access, make an account and select "purchased on subminimal.com" then get in touch by chat or hello@subminimal.com and we will activate your access to the class.

Question 6

FlowTip Jug Maintenance

Accepted Answer

If you are getting burned or scalded milk on the bottom of the FlowTip jug, then you are heating the milk too fast. Due to the small size of the pot and the speed at which it can heat up, it is important to always heat up the milk on the lowest setting which should only take about 2 minutes to warm up to 55-65°C.

Avoid heating up a second batch of milk without cleaning in-between as that will be more prone to burning.

Finally, immediately rinse or soak in water after use to make it easier to clean.

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